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Appliance Factory Outlet in Grand Junction
posted: Saturday, Nov 17 1:36am
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I purchased a dishwasher (out of the box) and install kit on May 6, 2011. I saw the SALES MANAGER drop the dishwasher off the dolly inside the store. The salesmen stopped laughing when they saw me. He didn't have another dishwasher and assured me it was fine, while he was rubbing a damaged area. He gave me a 5 yr warranty ($49 value) to cover his dropping it. I took it 60 miles to Montrose to one of my rentals. My maintenance/installer would not even take it out of my SUV. He said it was damaged,[url=http://www.holisteroutlet.cc]hollister femmes[/url], scraped up, a wire was pulled out not connected to anything, the power cord wires we frayed and dirty, the fill coupler (not a part of a new unit) was old and tarnished, and the front skirt was missing. The installer said he would not install it charging an hour of work on something that was defective. We bought another dishwasher at Home Depot for only $40 more. He showed me the too units together and it was obvious the Appliance Outlet unit was damaged and used. I took it 120 miles (round trip) back to Appliance Outlet the same day. The SALES MANAGER argued with me. Said there tech test all their units and that is why it looks used. The wanted to know if my installer was a certified installer. I told him it never was removed from the SUV. He said "You didn't even install it to see if it would work" then said they have a "NO RETURN POLICY". He then gave me 100% refund on the install kit. I told him I would take the dishwasher out of my SUV, leave it out front and dispute it with the CC. He said he would return it and charge me a 25% restocking fee. I called the maintenance man who said that was "bull", to take the difference and dispute the $44.99. I am mad, took pictures of all the damage and will dispute with the CC. Meantime I called the president hotline and I am posting this everywhere.